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Shipping Policy

Please be advised that we cannot ship any merchandise to PO Box addresses. Illuminations Lighting can only ship to the 48 continental United States on items able to ship via UPS or FedEx.

Truck Freight – Large & Oversized Items
Large items, such as large foyer chandeliers and touchier floor lamps, may ship via truck freight. Orders containing items that must ship via truck freight will incur a $125 surcharge for each item that must ship via freight. Items that must ship via truck freight are determined by the manufacturers' submitted carton dimensions and shipping weight.

Items shipped via truck freight directly to customers are delivered to curbside or driveway only. Most carriers will contact you to set up a delivery time, usually a 2–4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address.

At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer – not the driver.

If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policies for full details.

Shipping Lead Times

Illuminations Lighting strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent.

The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped.

If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at 402–435–3407 to inquire about expedited shipping services.

Illuminations Lighting is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.

Damaged & Defective Goods Policy

We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion – at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, instead of refusing the package, please contact our store immediately. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Illuminations Lighting of defective or damaged merchandise within two business days of receipt.

Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a chandelier, large pendant, or glass items). In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.

Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify our store of refusal so we can anticipate the return and send out a new item.

Illuminations Lighting will repair or replace the damaged or defective goods for no additional charge. If a refund is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit.

Failure to follow return procedure for the damaged item may result in a charge for the replacement item.

Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Illuminations Lighting will email you for your decision on whether to ship the item back to you at your expense or be charged a 50% restocking fee.

Order Cancellation Request

If you would like to cancel an order that has not shipped from our store or the manufacturer, simply contact one of our sales associates at 402–475–4663 within 24 hours of placing your order. Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation.

Please be aware that some items may have already shipped from our store or the manufacturer and be in route for final delivery to you. In such a case, restocking fees may apply.

Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the Return Policy instructions. Do not refuse the delivery of non–damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund.

Items that are custom made or built–to–order cannot be cancelled nor returned.

Items on Backorder

If you are cancelling an order due to backorder, please do not email or leave voice messages regarding your intention as it may slow the process down. It is important that you get a hold of a store associate directly at 402–435–3407.

Low Price Guarantee

As a locally owned and operated company we appreciate your business!

We strive to be your most competitive source for lighting and ceiling fans. If you find the same fixture/product at a LOWER price elsewhere from an authorized dealer, we will gladly match their price. We proudly stand behind the quality of the products we sell; in turn we must insure that all competitor websites and ad listings must be authorized retailers based in the U.S. These retailers must show they honor manufacturer warranties and ensure the product is not secondhand or a knock–off. Unfortunately, we cannot approve price matches on 3rd party sites such as eBay or Amazon.

Privacy

Your privacy is important to Illuminations Lighting. This privacy statement provides information about the personal information that Illuminations Lighting’s online catalog and commerce system collects, and the ways in which Illuminations Lighting uses that personal information.

Personal information collection

Illuminations Lighting may collect and use the following kinds of personal information:
  • information about your use of this website
  • information that you provide using for the purpose of registering with the website
  • information about transactions carried out over this website
  • information that you provide for the purpose of subscribing to the website services; and
  • any other information that you send to Illuminations Lighting.


Using personal information

Illuminations Lighting may use your personal information to:
  • administer this website
  • personalize the website for you
  • enable your access to and use of the website services
  • send to you products that you purchase
  • supply to you services that you purchase
  • send you statements and invoices
  • collect payments from you; and
  • send you marketing communications


In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Illuminations Lighting may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data

Illuminations Lighting will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

Illuminations Lighting will store all the personal information you provide on its secure servers.

Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Updating this statement

Illuminations Lighting may update this privacy policy by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.

Partner websites

This website contains links to our partner websites. Illuminations Lighting is not responsible for the privacy policies or practices of any third party.

Contact Illuminations Lighting

If you have any questions about this privacy policy or Illuminations Lighting's treatment of your personal information, please write to:

Illuminations Lighting
1901 West O Street
Lincoln, NE 68528–1280


Terms of Sale

While every effort is made to ensure that the content of this website is accurate, the website is provided “as is” and Illuminations Lighting makes no representations or warranties in relation to the accuracy or completeness of the information found on it.

In no event will Illuminations Lighting be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website. PRIVACY POLICY:
Your privacy is important to Illuminations Lighting. This privacy statement provides information about the personal information that Illuminations' online catalog & commerce system collects, & the ways in which Illuminations Lighting uses that personal information.

Personal Information Collection
Illuminations Lighting may collect and use the following kinds of personal information:
Information about your use of this website;
Information that you provide using for the purpose of registering with the website;
Information about transactions carried out over this website;
Information that you provide for the purpose of subscribing to the website services; &
Any other information that you send to Illuminations Lighting.

Using Personal Information
Illuminations Lighting may use your personal information to:
Administer this website;
Personalize the website for you;
Enable your access to and use of the website services;
Send to you products that you purchase;
Supply to you services that you purchase;
Send you statements and invoices;
Collect payments from you; &
Send you marketing communications

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Illuminations Lighting may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, & in order to establish, exercise or defend its legal rights.

Securing Your Data
Illuminations Lighting will take reasonable technical & organizational precautions to prevent the loss, misuse or alteration of your personal information.

Illuminations Lighting will store all the personal information you provide on its secure servers.

Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Updating This Statement
Illuminations Lighting may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

Other Websites
This website contains links to other websites.

Illuminations Lighting is not responsible for the privacy policies or practices of any third party.

Contact Illuminations Lighting if you have any questions about this privacy policy or Illuminations Lighting's treatment of your personal information.

Please write to:
Illuminations Lighting
1901 West O Street
Lincoln, NE 68528-1280 Return Policy

Our goal is to provide an enjoyable and hassle free shopping experience. If you are not satisfied with a purchase, you may return it within 60 days of receiving it. No returns will be accepted after 60 days; please inspect all products upon receipt.

Returning a Purchase Made In Store

You may return a purchase made at our store within 60 days of receipt. Product must be returned in the original packaging along with all original accessories/parts. Please note that installed products with cut wires are not eligible for return, with the exception of defective product. Items being returned are eligible for full credit in the form of in–store credit. Items being returned for a refund will be subject to applicable restocking fees.

Return an Online Purchase

To ensure that your return is processed accurately and promptly, please contact us at 402–435–3407 to speak to one of our representatives who will guide you through the return process. All returns must have a Return Merchandise Authorization (RMA) issued by Illuminations Lighting.

Any return made without a Return Merchandise Authorization will not be accepted.

  • Complete return form(s), include form(s) with your order and affix the address label to the outside of the box. Send your return via FedEx, UPS or USPS and obtain a tracking number. Illuminations Lighting is not responsible for lost or stolen shipments.

  • Once the return shipment has been received and verified to have all original contents and confirmed to be free of damage, a refund will be issued. Customers will be refunded via the same method in which the item was purchased or via check from Illuminations Lighting. All cash sales will be refunded by check. Checks are typically issued within 14 business days of final approval.

  • All shipping charges on purchases and returns are non–refundable. All products must be returned in the original packaging along with all original accessories/parts. Please note that installed products with cut wires are not eligible for return, with the exception of defective product. If your item was delivered via freight truck, your return is subject to a $125 freight fee which will be deducted from your return. Return shipments requiring a freight truck will be coordinated by Illuminations Lighting and representative will contact you to arrange pick up within 2–3 business days. When ordering large quantities, we suggest ordering a sample for evaluation.


Please read your return instructions carefully to avoid delays and unnecessary expenses.

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Custom Orders

You have 14 days from the date of delivery to notify us of any damage to product. Custom items are not eligible for returns.

Below are the keys to a successful return:

Good Packaging. Pack products for return in the original box with original packaging material.

Use the return label provided or your own label and write the RMA# exactly as instructed by our staff. Do not write on the box to maintain its like–new condition. Improper labeling may result in the denial of return.

Ship and Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund.

Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact our store and provide us with the tracking number so that we can expedite the credit process for you.

Once your Return Merchandise Authorization has been issued, you will have 14 days in which to return the product. After 14 days, the Return Authorization will expire and no replacements or refunds will be given.

In the event that a return becomes damaged on its way back to the return destination, we will inform you via email or phone that the item was received damaged and hold the product for up to 15 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning what to do with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.

Items not eligible for returns/credit include:
  • Special purchases, including: clearance/discontinued/display items, inventory sale items, custom fixtures/product.
  • Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.
  • Any item that is not in resalable condition.
  • Any item not accompanied by a Return Merchandise Authorization Number (RMA#) issued by Illuminations Lighting.
  • Any item that is not in the original box with sufficient packaging materials and accompanied by all original accessories/parts.
  • Any item not purchased from Illuminations Lighting
  • Shipping & handling charges.
Terms of Sale

While every effort is made to ensure that the content of this website is accurate, the website is provided “as is” and Illuminations Lighting makes no representations or warranties in relation to the accuracy or completeness of the information found on it.

In no event will Illuminations Lighting be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website.
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