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CUSTOMER SHIPPING POLICY:
Please be advised that we cannot ship any merchandise to PO Box addresses.

Standard Ground Shipping- UPS & FedEx
Illuminations Lighting offers shipping to the 48 continental United States on items able to ship via UPS or FedEx. Our minimum shipping charge of 15.00 will be charged for orders less than 199.00.

Truck Freight- Large & Oversized Items
Large items, such as large foyer chandeliers & torchiere floor lamps, may ship via truck freight. Orders containing items that must ship via truck freight will incur a surcharge for each item that must ship via freight. Items that must ship via truck freight are marked as such on the individual product pages of this site, & are determined by the manufacturers' submitted carton dimensions & shipping weight.

Items shipped via truck freight are delivered to curbside or driveway only. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address.

At the time of the delivery, the driver will require that you inspect the condition of the shipment & sign the delivery receipt. Be sure to note on the receipt ANY & ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer- not the driver.

If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policies for full details.

In-Store Pickup
When choosing "In-Store Pickup" as your shipping method, we will contact you via phone or email when your product is ready for pickup. Orders can be picked up between the hours of 10am-5pm M-F at our showroom located at 1901 West O Street, Lincoln NE, 68528

Shipping Lead Time
Illuminations Lighting strives to provide its customers with the most accurate information on product availability using the tools & resources made available by the manufacturers we represent.

The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer & on the manufacturer's typical speed at which orders are processed & shipped.

If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at (402).475.4663 to inquire about expedited shipping services.

Illuminations Lighting is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived & been inspected.

Price Match Guarantee
Illuminations Lighting wants you to be confident that you are receiving the best prices anywhere by shopping with us. If you find the same exact product advertised for less by one of our competitors, we will gladly match that price.

Please note that our Price Match Guarantee applies only to the identical product from the same manufacturer. The competitor must be an authorized dealer of the product & it must be a stock item, available for shipment & not on extended back order. A website link or written quote from the competing vendor for the same product(s) shipped to the same address must be sent to Illuminations Lighting. Sales tax, shipping & handling will be factored in to determine final price. Price Match Guarantee does not apply to clearance items & select manufactures. Other restrictions may apply.



CONTRACTOR SHIPPING POLICY:
Please be advised that we cannot ship any merchandise to PO Box addresses. Illuminations Lighting can only ship to the 48 continental United States on items able to ship via UPS or FedEx.

Truck Freight- Large & Over-sized Items
Large items, such as large foyer chandeliers & torchiere floor lamps, may ship via truck freight. Orders containing items that must ship via truck freight will incur a surcharge for each item that must ship via freight. Items that must ship via truck freight are determined by the manufacturer' submitted carton dimensions & shipping weight.

Items shipped via truck freight directly to customers are delivered curbside or driveway only. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address.

At the time of delivery, the driver will require that you inspect the condition of the shipment & sign the delivery receipt. Be sure to note on the receipt ANY & ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer- not the driver.

If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policies for full details.

In-Store Pickup
When choosing "In-Store Pickup" as your shipping method, we will contact you via phone or email when your product is ready for pickup. Orders can be picked up between the hours of 10am-5pm M-F at our showroom located at 1901 West O Street, Lincoln NE 68528.

Shipping Lead Times
Illuminations Lighting strives to provide its customers with the most accurate information on product availability using the tools & resources made available by the manufacturers we represent.

The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer & on the manufacturer's typical speed at which orders are processed & shipped.

If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at (402).475.4663 to inquire about expedited shipping services.

Illuminations Lighting is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived & been inspected.

Price Match Guarantee
Illuminations Lighting wants you to be confident that you are receiving the best prices anywhere by shopping with us. If you find the same exact product advertised for less by one of our competitors, we will gladly match that price.

Please note that our Price Match Guarantee applies only to the identical product from the same manufacturer. The competitor must be an authorized dealer of the product & it must be a stock item, available for shipment & not on extended back order. A website link or written quote from the competing vendor for the same product(s) shipped to the same address must be sent to Illuminations. Sales tax, shipping & handling will be factored in to determine final price. Price Match Guarantee does not apply to clearance items & select manufactures. Other restrictions may apply.

PRIVACY POLICY:
Your privacy is important to Illuminations Lighting. This privacy statement provides information about the personal information that Illuminations' online catalog & commerce system collects, & the ways in which Illuminations Lighting uses that personal information.

Personal Information Collection
Illuminations Lighting may collect and use the following kinds of personal information:
Information about your use of this website;
Information that you provide using for the purpose of registering with the website;
Information about transactions carried out over this website;
Information that you provide for the purpose of subscribing to the website services; &
Any other information that you send to Illuminations Lighting.

Using Personal Information
Illuminations Lighting may use your personal information to:
Administer this website;
Personalize the website for you;
Enable your access to and use of the website services;
Send to you products that you purchase;
Supply to you services that you purchase;
Send you statements and invoices;
Collect payments from you; &
Send you marketing communications

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Illuminations Lighting may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, & in order to establish, exercise or defend its legal rights.

Securing Your Data
Illuminations Lighting will take reasonable technical & organizational precautions to prevent the loss, misuse or alteration of your personal information.

Illuminations Lighting will store all the personal information you provide on its secure servers.

Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Updating This Statement
Illuminations Lighting may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

Other Websites
This website contains links to other websites.

Illuminations Lighting is not responsible for the privacy policies or practices of any third party.

Contact Illuminations Lighting if you have any questions about this privacy policy or Illuminations Lighting's treatment of your personal information.

Please write to:
Illuminations Lighting
1901 West O Street
Lincoln, NE 68528-1280 CUSTOMER RETURN POLICY:
Our goal is to provide an enjoyable shopping experience & outstanding customer service from Lincolns Premier Lighting Specialists. Our experienced customer service staff is just a phone call away & will guide you through our easy return policy. If you would like to return an item that is in new condition with original packaging, you may return the product within 30 days of purchase.

No Refunds after 30 days.

In Store Return Policy- Lighting Fixtures & Fans
STOCK FIXTURE IN ORIGINAL CARTON - 100% refund if returned within 30 days of purchase
STOCK FIXTURE NOT IN ORIGINAL CARTON - 50% refund if returned within 30 days of purchase
SPECIAL ORDER FIXTURE IN ORIGINAL CARTON - 50% refund if returned within 30 days of purchase
SPECIAL ORDER FIXTURE NOT IN ORIGINAL CARTON - 0% refund.
CLOSEOUT SALES ARE FINAL
REHANG FEE ON ANY RETURNED DISPLAY FIXTURE
CUT LENGTHS OF MERCHANDISE ARE NOT RETURNABLE

Web Return Policy
Customers who place orders online are responsible for the accuracy of their product selection & information entered. Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours.

Warranties
Illuminationslighting.biz limits all warranties or guarantees to those offered by the manufacturer. Most items we sell are accompanied by a one year warranty; please contact us about warranties of individual products.

Return Process
STEP 1: Acquire authorization & instructions to begin the return process, please call our store & speak with one of our sales associates. We will email you a Return Goods Authorization (RGA) number to return product along with return instructions.

STEP 2: Shipping product back to the warehouse address listed on the return authorization.

STEP 3: Once the returned item has been received & verified to have all original contents & packaging & confirmed to be free of damage, the refund process will begin. Customers will be refunded via the same method in which the item was purchased or via check from Illuminations Lighting. All cash sales refunded by check. Checks are typically issued within 14 business days of final approval.

Items returned without the proper RGA# are subject to an automatic 50% restocking fee or complete forfeiture of your refund. Please read your return instructions carefully to avoid delays & unnecessary expenses. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient & wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

The Key to a Successful Return:
Good Packaging: Re-pack products for return in the original box with original packaging material. Use the return label provided or your own label & write the RGA# exactly as instructed by our staff. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.

Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund.

Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact our store and provide us with the tracking number so that we can expedite the credit process for you. Once your RGA has been issued, you will have 14 days in which to return the product. After 14 days, the Return Authorization will expire & no replacements or refunds will be given.

In the event that a return becomes damaged on its way back to the return destination, we will inform you via email or phone that the item was received damaged & hold the product for up to 15 days. It is the customer's responsibility to file a claim with the shipping carrier & instruct us concerning what to do with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.

Items Not Eligible for Returns/Credit Include:
Special purchases, including: clearance/discontinued items, inventory sale items, dpoof dups, etc.
Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way
Any item that is not in resalable condition
Any item not accompanied by a Return Goods Authorization Number (RGA#) issued by Illuminations
Any item that is not in the original box with sufficient packaging materials
Large orders: (Orders containing 10 or more of a single item or orders with an invoice total greater than ,500). When ordering large quantities, we suggest ordering a sample for evaluation.
Light bulbs, parts, and shades
Any item not purchased from Illuminations Lighting
Shipping & handling charges

Damaged & Defective Goods Policy
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process & make sure we do everything we can to bring it to a satisfying & timely conclusion at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries - For smaller UPS or FedEx deliveries that are damaged in transit, instead of refusing the package, please contact our store immediately. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer & work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Illuminations Lighting of defective or damaged merchandise within two business days of receipt.

Large Package Deliveries - Immediate inspection is especially important when receiving large items (such as a chandelier, large pendant, or glass items). In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.

Customers who sign for delivery & do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify our store of refusal so we can anticipate the return and send out a new item.

Illuminations Lighting will repair or replace the damaged or defective goods for no additional charge. If a refund is desired instead of replacement, the "Standard Return Policy" above applies & there may be a restocking fee & our initial shipping & handling costs will be deducted from the credit.

Failure to follow return procedure for the damaged item may result in a charge for the replacement item. Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Illuminations will email you for your decision on whether to ship the item back to you at your expense or be charged a 50% restocking fee.

Cancellation Request
If you would like to cancel an order that has not shipped from our store or the manufacturer, simply contact one of our sales associates at (402).475.4663 within 24 hours of placing your order. Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation.

Please be aware that some items may have already shipped from our store or the manufacturer and be in route for final delivery to you. In such a case, restocking fees may apply.

Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product & may void any possibility of a refund. You may also be charged for roundtrip shipping costs.

Items that are custom made or built-to-order cannot be cancelled nor returned.

Items on Backorder
If you are cancelling an order due to backorder, please do not email or leave voice messages regarding your intention as it may slow the process down. It is important that you get a hold of a store associate directly at (402).475.4663. TERMS & CONDITIONS:
While every effort is made to ensure that the content of this website is accurate, the website is provided as is & Illuminations makes no representations or warranties in relation to the accuracy or completeness of the information found on it.

In no event will Illuminations Lighting be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website.
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