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CUSTOMER RETURN POLICY:
Our goal is to provide an enjoyable shopping experience & outstanding customer service from Lincolns Premier Lighting Specialists. Our experienced customer service staff is just a phone call away & will guide you through our easy return policy. If you would like to return an item that is in new condition with original packaging, you may return the product within 30 days of purchase.

No Refunds after 30 days.

In Store Return Policy- Lighting Fixtures & Fans
STOCK FIXTURE IN ORIGINAL CARTON - 100% refund if returned within 30 days of purchase
STOCK FIXTURE NOT IN ORIGINAL CARTON - 50% refund if returned within 30 days of purchase
SPECIAL ORDER FIXTURE IN ORIGINAL CARTON - 50% refund if returned within 30 days of purchase
SPECIAL ORDER FIXTURE NOT IN ORIGINAL CARTON - 0% refund.
CLOSEOUT SALES ARE FINAL
REHANG FEE ON ANY RETURNED DISPLAY FIXTURE
CUT LENGTHS OF MERCHANDISE ARE NOT RETURNABLE

Web Return Policy
Customers who place orders online are responsible for the accuracy of their product selection & information entered. Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours.

Warranties
Illuminationslighting.biz limits all warranties or guarantees to those offered by the manufacturer. Most items we sell are accompanied by a one year warranty; please contact us about warranties of individual products.

Return Process
STEP 1: Acquire authorization & instructions to begin the return process, please call our store & speak with one of our sales associates. We will email you a Return Goods Authorization (RGA) number to return product along with return instructions.

STEP 2: Shipping product back to the warehouse address listed on the return authorization.

STEP 3: Once the returned item has been received & verified to have all original contents & packaging & confirmed to be free of damage, the refund process will begin. Customers will be refunded via the same method in which the item was purchased or via check from Illuminations Lighting. All cash sales refunded by check. Checks are typically issued within 14 business days of final approval.

Items returned without the proper RGA# are subject to an automatic 50% restocking fee or complete forfeiture of your refund. Please read your return instructions carefully to avoid delays & unnecessary expenses. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient & wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

The Key to a Successful Return:
Good Packaging: Re-pack products for return in the original box with original packaging material. Use the return label provided or your own label & write the RGA# exactly as instructed by our staff. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.

Ship & Insure: Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund.

Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact our store and provide us with the tracking number so that we can expedite the credit process for you. Once your RGA has been issued, you will have 14 days in which to return the product. After 14 days, the Return Authorization will expire & no replacements or refunds will be given.

In the event that a return becomes damaged on its way back to the return destination, we will inform you via email or phone that the item was received damaged & hold the product for up to 15 days. It is the customer's responsibility to file a claim with the shipping carrier & instruct us concerning what to do with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.

Items Not Eligible for Returns/Credit Include:
Special purchases, including: clearance/discontinued items, inventory sale items, dpoof dups, etc.
Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way
Any item that is not in resalable condition
Any item not accompanied by a Return Goods Authorization Number (RGA#) issued by Illuminations
Any item that is not in the original box with sufficient packaging materials
Large orders: (Orders containing 10 or more of a single item or orders with an invoice total greater than ,500). When ordering large quantities, we suggest ordering a sample for evaluation.
Light bulbs, parts, and shades
Any item not purchased from Illuminations Lighting
Shipping & handling charges

Damaged & Defective Goods Policy
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process & make sure we do everything we can to bring it to a satisfying & timely conclusion at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries - For smaller UPS or FedEx deliveries that are damaged in transit, instead of refusing the package, please contact our store immediately. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer & work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Illuminations Lighting of defective or damaged merchandise within two business days of receipt.

Large Package Deliveries - Immediate inspection is especially important when receiving large items (such as a chandelier, large pendant, or glass items). In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.

Customers who sign for delivery & do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify our store of refusal so we can anticipate the return and send out a new item.

Illuminations Lighting will repair or replace the damaged or defective goods for no additional charge. If a refund is desired instead of replacement, the "Standard Return Policy" above applies & there may be a restocking fee & our initial shipping & handling costs will be deducted from the credit.

Failure to follow return procedure for the damaged item may result in a charge for the replacement item. Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Illuminations will email you for your decision on whether to ship the item back to you at your expense or be charged a 50% restocking fee.

Cancellation Request
If you would like to cancel an order that has not shipped from our store or the manufacturer, simply contact one of our sales associates at (402).475.4663 within 24 hours of placing your order. Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation.

Please be aware that some items may have already shipped from our store or the manufacturer and be in route for final delivery to you. In such a case, restocking fees may apply.

Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product & may void any possibility of a refund. You may also be charged for roundtrip shipping costs.

Items that are custom made or built-to-order cannot be cancelled nor returned.

Items on Backorder
If you are cancelling an order due to backorder, please do not email or leave voice messages regarding your intention as it may slow the process down. It is important that you get a hold of a store associate directly at (402).475.4663.
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