Please be advised that we cannot ship any merchandise to PO Box addresses.
Illuminations Lighting can only ship to the 48 continental United States on items able to ship via UPS or FedEx.
Truck Freight – Large & Oversized Items
Large items, such as large foyer chandeliers and touchier floor lamps, may ship via truck freight. Orders containing items that must ship via truck freight will incur a $125 surcharge for each item that must ship via freight. Items that must ship via truck freight are determined by the manufacturers' submitted carton dimensions and shipping weight.
Items shipped via truck freight directly to customers are delivered to curbside or driveway only. Most carriers will contact you to set up a delivery time, usually a 2–4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address.
At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer – not the driver.
If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policies for full details.
Shipping Lead Times
Illuminations Lighting strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent.
The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped.
If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at 402–435–3407 to inquire about expedited shipping services.
Illuminations Lighting is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.
Damaged & Defective Goods Policy
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion – at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, instead of refusing the package, please contact our store immediately. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Illuminations Lighting of defective or damaged merchandise within two business days of receipt.
Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a chandelier, large pendant, or glass items). In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify our store of refusal so we can anticipate the return and send out a new item.
Illuminations Lighting will repair or replace the damaged or defective goods for no additional charge. If a refund is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit.
Failure to follow return procedure for the damaged item may result in a charge for the replacement item.
Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Illuminations Lighting will email you for your decision on whether to ship the item back to you at your expense or be charged a 50% restocking fee.
Order Cancellation Request
If you would like to cancel an order that has not shipped from our store or the manufacturer, simply contact one of our sales associates at 402–475–4663 within 24 hours of placing your order. Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation.
Please be aware that some items may have already shipped from our store or the manufacturer and be in route for final delivery to you. In such a case, restocking fees may apply.
Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the Return Policy instructions. Do not refuse the delivery of non–damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund.
Items that are custom made or built–to–order cannot be cancelled nor returned.
Items on Backorder
If you are cancelling an order due to backorder, please do not email or leave voice messages regarding your intention as it may slow the process down. It is important that you get a hold of a store associate directly at 402–435–3407.
Low Price Guarantee
As a locally owned and operated company we appreciate your business!
We strive to be your most competitive source for lighting and ceiling fans. If you find the same fixture/product at a LOWER price elsewhere from an authorized dealer, we will gladly match their price. We proudly stand behind the quality of the products we sell; in turn we must insure that all competitor websites and ad listings must be authorized retailers based in the U.S. These retailers must show they honor manufacturer warranties and ensure the product is not secondhand or a knock–off. Unfortunately, we cannot approve price matches on 3rd party sites such as eBay or Amazon.
Your privacy is important to Illuminations Lighting. This privacy statement provides information about the personal information that Illuminations Lighting’s online catalog and commerce system collects, and the ways in which Illuminations Lighting uses that personal information.
Personal information collection
Illuminations Lighting may collect and use the following kinds of personal information:
- information about your use of this website
- information that you provide using for the purpose of registering with the website
- information about transactions carried out over this website
- information that you provide for the purpose of subscribing to the website services; and
- any other information that you send to Illuminations Lighting.
Using personal information
Illuminations Lighting may use your personal information to:
- administer this website
- personalize the website for you
- enable your access to and use of the website services
- send to you products that you purchase
- supply to you services that you purchase
- send you statements and invoices
- collect payments from you; and
- send you marketing communications
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Illuminations Lighting may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Securing your data
Illuminations Lighting will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
Illuminations Lighting will store all the personal information you provide on its secure servers.
Information relating to electronic transactions entered into via this website will be protected by encryption technology.
Updating this statement
You should check this page occasionally to ensure you are familiar with any changes.
This website contains links to our partner websites.
Illuminations Lighting is not responsible for the privacy policies or practices of any third party.
Contact Illuminations Lighting
1901 West O Street
Lincoln, NE 68528–1280
Terms of Sale
While every effort is made to ensure that the content of this website is accurate, the website is provided “as is” and Illuminations Lighting makes no representations or warranties in relation to the accuracy or completeness of the information found on it.
In no event will Illuminations Lighting be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website.